PERSONAL INFORMATION:

Certified Energy Consultants needs to collect your name, address, e-mail address and your phone number. Certified Energy Consultants uses this information in order to ship your order, verify your credit card and contact you if we have a problem. Certified Energy Consultants will not call you unless we have been unable to contact you via e-mail. Certified Energy Consultants will never sell your personal information to any third party for any reason what so ever. Certified Energy Consultants protects your information while in our database with all of the most up to date firewall Internet security. If you are using a browser like Internet Explorer or Netscape it will transmit your data in an encrypted form, this makes it almost impossible for someone to capture your information.

CREDIT CARD INFORMATION:

Certified Energy Consultants treats your credit card information with the highest level of security and respect. We use a (SSL) Secure Socket Layer Technology. This is the most advanced form of security for credit card transactions over the Internet. The way this technology works is when you enter any sensitive information when it leaves your computer it gets mixed up. The information stays mixed up until it reaches our secure server. Once in our server it is put back in order by the same source that mixed it up and then used for its intended purpose. The data cannot be read while being transferred and the only source that can unscramble it is the source that scrambled it to start with, and that is located on our server. After your order is shipped and we have received payment from our merchant Certified Energy Consultants destroys all credit card information. This means the total time your information is retained in our secure server is approximately 72 hours or less.

E-MAIL ADDRESS:

Certified Energy Consultants understands that just because you purchase a product from us does not mean you want your e-mail box filled with a million messages from every SPAM site on the web. So here is our short and simple e-mail policy. Certified Energy Consultants will never sell your e-mail address to any company for any reason. The only mail you will receive is from our site. The only way you will receive mail from us is if you choose the opt-in option on our shopping cart page, or in the event you make a purchase we send your invoice via e-mail. That's it, no loopholes or fancy words we use your e-mail address just the way you want us to.

COOKIES

Certified Energy Consultants uses cookies to help our website recognize you when you enter; we want to know you have been in our site so that you are able to have a better shopping experience. A cookie is nothing more than a small file that your computer stores on its hard drive. Once our cookie is stored each time you log into our site the site simply recognizes you and will make your browsing a little faster. These cookies are harmless and can only be recognized by the source that created it. If you want the cookies removed from your computer just refer to your systems help section. Search the phrase "remove cookies" it should guide you on how to remove the cookies from your system.

SECURITY

Certified Energy Consultants uses two types of security. The first type is called (SSL) Secure Socket Layer technology. This technology scrambles all your personal information once it leaves your computer and our server puts it back together once it arrives. During its travels it cannot be read. The second type of security we use is called (a FIREWALL). This type of software is widely used in today's market. It is simple the way it works. Our systems are always running and always talking to each other. When an outside source is trying to see our information this software simply denies access. It uses several other very detailed programs to scramble and block privileged information but in simple terms if they don't need the information chances are very good they are not going to get it.

SHIPPING

Certified Energy Consultants ships all orders on in-stock merchandise within 3 to 5 days of acceptance into our order system via our Internet On-line store. Any merchandise not available for shipment will be backordered and shipped immediately when available. Standard shipping via USPS First Class mail will be used in most cases at no charge to our customers. This service usually takes anywhere between 5-10 business days. You can choose other shipping methods if you want your product to be received through a faster method. UPS and USPS Priority service are available on in-stock merchandise only and has nothing to do with the 3 to 5 day internal processing time which is standard under all circumstances. Certified Energy Consultants will not be responsible for delays directly related to any carrier. Certified Energy Consultants in some cases will use a third party to ship your order. This third party will be governed under the same policies we operate under. Your information will not be sold or retained by this third party for any reason what so ever.

RETURN POLICY:

Certified Energy Consultants will take back any unopened product and issue you a store credit (minus shipping) for a period of 30 days passed the shipping date. We do not accept back opened bottles unless they are under recall. All returns must be pre-authorized and have an authorization number to be accepted. Unauthorized returns will be subject to a 35% restocking charge and original shipping costs. Certified Energy Consultants will not issue a refund for or accept back any opened or used products. Defective products can be sent back within 30 days of the shipping date for an exchange. You must receive an authorization number and send the product with the package in order to receive a replacement. NO CASH OR CREDIT REFUNDS ARE AVAILABLE ON ANY PRODUCT FOR ANY REASON AS WE ONLY ISSUED STORE CREDITS TO BE USED AGAINST FUTURE CERTIFIED ENERGY CONSULTANTS PURCHASES. All defective products will be replaced at no charge.

WARRANTIES & DISCLAIMERS:

Certified Energy Consultants intends for the information and data contained in the Certified Energy Consultants web site to be accurate and reliable, however, since the information and data have been compiled by Certified Energy Consultants from a variety of sources, it is provided "as is." CERTIFIED ENERGY CONSULTANTS EXPRESSLY DISCLAIMS ALL WARRANTIES AND/OR CONDITIONS, EXPRESS OR IMPLIED, AS TO ANY MATTER WHATSOEVER RELATING TO OR REFERENCED BY THE CERTIFIED ENERGY CONSULTANTSWEB SITE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY OR SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON INFRINGEMENT. Certified Energy Consultants provides access to Certified Energy Consultants data and, therefore, may contain references or cross references to Certified Energy Consultants products, programs and services that are not announced in your country. Such reference does not imply that Certified Energy Consultants in your country intends to announce such products, programs or services. If you are not completely satisfied with a product you purchase from the Certified Energy Consultants website, please contact us for a replacement.

Except as specifically stated in these Terms and Conditions of Use, the Privacy Policy, or elsewhere on this website, or as otherwise required by applicable law, neither Certified Energy Consultants nor its employees, directors, content providers, licensors, affiliates or other representatives will be liable for damages of any kind (including, without limitation, compensatory, lost profits, direct, indirect, consequential, exemplary, incidental, special, or punitive damages) arising out of your use of, your inability to use, or the performance of this website or the Content whether or not we have been advised of the possibility of such damages. Certified Energy Consultants uses reasonable efforts to ensure the accuracy, correctness and reliability of the Content, but we make no representations or warranties as to the Content's accuracy, correctness or reliability. There may be links to other websites from the Certified Energy Consultants website; however, these other websites are not controlled by Certified Energy Consultants and we are not responsible for any content contained on any such website or any loss suffered by you in relation to your use of such websites. You waive any and all claims against Certified Energy Consultants regarding the inclusion of links to outside websites or your use of those websites. Some US states and foreign countries do not permit the exclusion or limitation of implied warranties or liability for certain categories of damages. Therefore, some or all of the limitations above may not apply to you to the extent they are prohibited or superseded by state or national provisions. GUARANTEE under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. In the event of unauthorized use of your card, you must notify your credit card provider in accordance with its reporting guidelines.

TERMS AND CONDITIONS OF USE OF CERTIFIED ENERGY CONSULTANTS:

Your Agreement with CERTIFIED ENERGY CONSULTANTS: The following are the terms and conditions that govern your use of this site. THESE TERMS AND CONDITIONS OF USE CONSTITUTE A LEGAL AGREEMENT BETWEEN YOU AND CERTIFIED ENERGY CONSULTANTS ("WE" OR "OUR"). PLEASE READ THIS AGREEMENT ("AGREEMENT") IN ITS ENTIRETY BEFORE YOU CONTINUE TO USE THIS WEBSITE OR PLACE ANY ORDERS. BY CLICKING ON THE SUBMIT BUTTON ON OUR SHOPPING CART CHECKOUT PAGE STIPULATES AGREEMENT TO THE FOLLOWING TERMS AND CONDITIONS AND BY USING THIS WEBSITE, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT. IF YOU DO NOT AGREE, PLEASE CLICK YOUR BACK BUTTON AND LEAVE THIS SITE TO DECLINE THIS AGREEMENT.

OWNERSHIP:

This website is owned and operated by Certified Energy Consultants. All of the content featured or displayed on this website, including, but not limited to, text, graphics, photographs, images, moving images, sound, illustrations and software ("Content"), is owned by Certified Energy Consultants, its licensors and its content providers. All elements of Certified Energy Consultants website, including, but not limited to, the general design and the Content, are protected by trade dress, copyright, moral rights, trademark and other laws relating to intellectual property rights. Except as explicitly permitted under this or another agreement with Certified Energy Consultants, no portion or element of this website or its Content may be copied or retransmitted via any means and this website, its Content and all related rights shall remain the exclusive property of Certified Energy Consultants or its licensors unless otherwise expressly agreed. You shall indemnify Certified Energy Consultants, its affiliates and licensors against any losses, expenses, costs or damages incurred by any or all of them as a result of your breach of the terms of this Agreement or your unauthorized use of the Content and related rights.

CLAIMS:

In the event you make a claim against Certified Energy Consultants, you agree to the following: By using this site you agree that all items in this agreement shall be interpreted, construed and governed by the laws of the State of Tennessee, USA, without reference to its laws relating and not including the provisions of the 1980 United Nations Convention on Contracts for the International Sale of Goods. Venue for all disputes arising under this agreement shall lie exclusively in the circuit courts of the State of Tennessee in Davidson County or the Federal District Courts of the central district of Tennessee (As permitted by law) and each party agrees not to contest the personal jurisdiction of these courts. No action of Certified Energy Consultants, other than an express written waiver or amendment, may be construed as a waiver or amendment of any of these Terms and Conditions of Use or Privacy Policy. Should any clause of these Terms and Conditions of Use or Privacy Policy be found unenforceable, wherever possible this will not affect any other clause and each will remain in full force and effect? Certified Energy Consultants reserve the right to change these Terms and Conditions of Use, the Privacy Policy, prices, information and available contractual license terms featured on this website without notice. These conditions set out the entire agreement between Certified Energy Consultants and you relating to your use of this website.